Logistics customer service

It's not only how many orders you take but how much you care.

To your customers, nothing is more valuable than a hassle-free experience. Questions such as, “Where is my order?” and “When was my answered with our warehouse customer service. This can be achieved in our Call Center where friendly and informed agents will handle such logistics customer service calls.

Logistics customer service questions are also easily answered readily in email and online. Whenever we ship a product for you, your customers will receive an automated email message alerting them their package has shipped, along with the relevant tracking details. We also send completed order details for your online application so your customers can log on to your site and track their packages on their own.

Customers expect to receive a credit within a reasonable amount of time once they return their merchandise. As part of our logistics customer service we handle returns services for many catalog clients, complete with credit card refunds.

Maybe because we serve some very large clients and have been in business for many years, we understand some golden customer service rules such as: The customer is always right, engaging in attentive listening, be able to identify the issue and address it quickly, and apologize as appropriate. Our knowledgeable agents have access to our Warehouse Management System where they may find all the necessary information to respond to warehouse customer service calls quickly and efficiently.

Our logistics customer service department is a natural expansion of services. Our agents are well trained and speak intelligently about your brand with a relaxed, cordial approach.  Visit us for more details at Global Response.