Merchandise Returns

Reverse Logistics Services

Reverse Logistics including Merchanise Returns is one of the most important and sensitive elements in maintaining solid customer loyalty and has dramatically increased with online retailing.  The many stages of merchandise returns processes are labor intensive and can seriously tax any company's resources.

Rest assured knowing returns are handled with experience – so you can concentrate on growing your business.

• Increased profits
  

  We’ll help your company recover the value of returned items and reduce costs through improved efficiencies.

   

• Increased sales
  

  Our system establishes customer confidence and loyalty in your products and services by setting up a return policy customers can trust, especially with online sales.
   

• Improved customer loyalty
  

  Our no-hassle returns processing is viewed as consistent, seamless and pleasant, encouraging repeat purchases and customer loyalty.

We oversee all aspects of the merchandise returns process from the minute a customer decides to return merchandise, receiving returns, disassembling, processing returns in your order entry system, through the aggregation of shipping, handling, repackaging, inventory management, shipping items back to the vendor or manufacturer and issuing a credit to the customer.  At every stage our reverse logistics management team makes customer satisfaction a priority with a view to improved loyalty and profits.

The Reverse Logistics Executive Council cites average return rates can range between 6% and 50%, requiring a corresponding investment to ensure complete customer satisfaction.

Learn about our Merchandise Returns fulfillment services.