Fulfillment services for the Nutraceutical Industry
Scientifically sound nutritional supplements company chooses Global Response for a complete eCommerce solution
Case Study
When VitalRemedyMD decided to go national, Global Response was initially approached to provide order taking support and fulfillment services. Global Response launched the complete ecommerce solution in a matter of days after another company initially contracted to provide the e-commerce solution was not going to deliver on time.
The shopping cart is complete with all the over the counter nutritional supplements available from VitalRemedyMD. Some supplements requiring doctors approved are still managed directly through the company.
The shopping cart is branded to fit the company image. Customers place their orders on the shopping cart which are then automatically downloaded to the inventory management application and processed on a daily basis. Pick tickets, packing slips and invoices are generated. Orders are fulfilled and shipped to clients the same day.
A designated order taking 800 phone number is managed 24/7 by the Global Response Call Center where sales calls are routed to agents greeting the callers with “Thank you for calling VitalRemedyMD. May I take your order?” Customer Service questions are routed to agents who are ready to assist Monday through Friday 8:30 – 5 EST.
VitalRemedyMD’s decision to use Global Response’s rapid deployment practices from eCommerce, to Call Center and Fulfillment demonstrates the company’s commitment to grow it nutritional supplements business from its initial approach of selling only in doctors offices, to selling direct to consumers.
VitalRemedyMD is a Boca Raton Florida based company. Dr. Seth J. Baum, MD, FACC Founder and Director of Clinical Development of VitalRemedyMD, is a cardiologists and radiologists most interested in preventing problems from ever occurring in the first place. He created VitalRemedyMD to be the nutritional supplement company that bridges the gap between complementary and allopathic medicine and sells top-quality, scientifically sound nutritional supplements. For additional information and ordering please visit http://www.myvitalremedymd.com/
Fulfillment services for the Nutraceutical Industry
Scientifically sound nutritional supplements company chooses Global Response for a complete eCommerce solution
Case Study
When VitalRemedyMD decided to go national, Global Response was initially approached to provide order taking support and fulfillment services. Global Response launched the complete ecommerce solution in a matter of days after another company initially contracted to provide the e-commerce solution was not going to deliver on time.
The shopping cart is complete with all the over the counter nutritional supplements available from VitalRemedyMD. Some supplements requiring doctors approved are still managed directly through the company.
The shopping cart is branded to fit the company image. Customers place their orders on the shopping cart which are then automatically downloaded to the inventory management application and processed on a daily basis. Pick tickets, packing slips and invoices are generated. Orders are fulfilled and shipped to clients the same day.
A designated order taking 800 phone number is managed 24/7 by the Global Response Call Center where sales calls are routed to agents greeting the callers with “Thank you for calling VitalRemedyMD. May I take your order?” Customer Service questions are routed to agents who are ready to assist Monday through Friday 8:30 – 5 EST.
VitalRemedyMD’s decision to use Global Response’s rapid deployment practices from eCommerce, to Call Center and Fulfillment demonstrates the company’s commitment to grow it nutritional supplements business from its initial approach of selling only in doctors offices, to selling direct to consumers.
VitalRemedyMD is a Boca Raton Florida based company. Dr. Seth J. Baum, MD, FACC Founder and Director of Clinical Development of VitalRemedyMD, is a cardiologists and radiologists most interested in preventing problems from ever occurring in the first place. He created VitalRemedyMD to be the nutritional supplement company that bridges the gap between complementary and allopathic medicine and sells top-quality, scientifically sound nutritional supplements. For additional information and ordering please visit http://www.myvitalremedymd.com/