For 35 years Global Response has been a family owned and operated company. We’ve earned an excellent reputation as a great place to do business. We are proud of the relationships we share with our clients, our people, our vendors and the community. As your fulfillment services provider we strive to provide you with the best value in distribution services. Fulfillment and eCommerce applications run the gamut of back-office support from sales to customer service, continuity campaigns, EDI, payment processing and so on. As an option, for those looking for a complete turn key solution we provide Shop By PhoneSM. Shop By Phone is a complete solution where we acquire products on a consignment basis and take responsibility for all of the back end processes including credit card returns and chargebacks. At our contact centers some clients delegate the entire job function while others look for overflow and after-hours support. We provide a complete array of customer contact services from shared-to-dedicated live multi-lingual agents making or responding to calls, predictive dialing, email, chat, and fax to the full range of automated solutions, from interactive voice response to voice recognition. We can emulate your in-house systems or provide our own web-enabled proprietary software.
Simple Fulfillment Fees
Our approach to pricing programs is to keep everything streamlined, simple and easy for everyone to understand and compute. While some companies will charge multiple line item fees for everything imaginable under the sun, we prefer to focus only on a couple of items, the actual transactions in the warehouse meaning the picking packing process and the orders download process. Though there may be additional fees for specific circumstances, we prefer to keep things simple. We hope you would agree.
Making an error anywhere in the distribution cycle means your customers are not going to be pleased, but it is in how a mistake is corrected that leaves the final impression. So while we strive to minimize our errors, and have implemented processes to keep all errors at an absolute minimum, we respond quickly to those unfortunate situations. When we cause the mis-ship, we reship the correct product at our cost and send a return label to pick the mistaken product at our cost as well. When the error occurred somewhere else in the distribution cycle, we work with you and your partners to uncover potential situations and make recommendations for improvements.